How do I complain?

As a client, relative or visitor, if you feel there is cause for complaint, please first discuss the matter with the person in charge. If the matter is, in your opinion, a serious one, or if you remain dissatisfied, you can record the complaint on a form available from reception or the person in charge. A full investigation will be made into the complaint and you will be advised of the results as soon as possible.
If at any time you wish to speak to an inspector you should contact the Care Quality Commission. Details of the registration authority are displayed in the entrance to the new Home."